TrackAbout System Status
All Systems Operational

About This Site

Sometimes things go wrong. On the rare occurrence they do, we want to be as transparent about our status as we can.

So if things aren't entirely green and operational, just know that it's not you. It's us. And we're working on it.

You can use this page to sign up for notifications about upcoming maintenance and real-time alerts about service issues.

Production Services Operational
90 days ago
100.0 % uptime
Today
Production Application Web Site ? Operational
90 days ago
100.0 % uptime
Today
Production TAMobile 6 Sync Services ? Operational
90 days ago
100.0 % uptime
Today
TAMobile 7 iOS ? Operational
90 days ago
100.0 % uptime
Today
TAMobile 7 Android Operational
90 days ago
100.0 % uptime
Today
Application-Sent Email Delivery ? Operational
90 days ago
100.0 % uptime
Today
Custom Reports and OpenData ? Operational
90 days ago
100.0 % uptime
Today
Production SFTP ? Operational
90 days ago
100.0 % uptime
Today
Production FTPS ? Operational
90 days ago
100.0 % uptime
Today
Customer Test Services Operational
90 days ago
99.99 % uptime
Today
Customer Test TAMobile 6 Sync Services ? Operational
90 days ago
100.0 % uptime
Today
Customer Test Application Web Site ? Operational
90 days ago
99.99 % uptime
Today
Marketing Operational
90 days ago
100.0 % uptime
Today
Corporate Web Site ? Operational
90 days ago
100.0 % uptime
Today
Customer Support Operational
90 days ago
100.0 % uptime
Today
Inbound Phone Service ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Production Uptime (via Pingdom) ?
Fetching
Past Incidents
Dec 21, 2024

No incidents reported today.

Dec 20, 2024

No incidents reported.

Dec 19, 2024
Resolved - This incident has been resolved.
Dec 19, 17:53 EST
Monitoring - A fix has been deployed. We are monitoring conditions.
Dec 19, 17:30 EST
Update - We are deploying a patch to resolve the issue.
Dec 19, 17:10 EST
Identified - We are experiencing a performance issue with an aspect of the release that went live a couple of hours ago.

We have identified the root cause and are working on a fix. We hope to have the fix live in an hour or so.

Please refrain from canceling and repeating your device syncs. Give the sync more time to finish.

Part of the problem is a slowdown in the sync code. When users cancel and retry, it adds more and more load to the system.

Dec 19, 16:21 EST
Completed - The scheduled maintenance has been completed.
Dec 19, 15:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 19, 13:00 EST
Scheduled - TrackAbout will release new code to the Production environment on Thursday, December 19th, 2024 starting at 1:00 PM US Eastern Time (Thursday, December 19th, 2024 18:00 UTC).

There will be no downtime or service interruption.

New Application Web Site Version: 15.0.351.30
New TAMobile 7 iOS Version: 7.351.0.3145
New TAMobile 7 Android Version: 7.351.0.3145

Dec 19, 12:24 EST
Dec 18, 2024

No incidents reported.

Dec 17, 2024

No incidents reported.

Dec 16, 2024

No incidents reported.

Dec 15, 2024

No incidents reported.

Dec 14, 2024

No incidents reported.

Dec 13, 2024

No incidents reported.

Dec 12, 2024

No incidents reported.

Dec 11, 2024

No incidents reported.

Dec 10, 2024

No incidents reported.

Dec 9, 2024

No incidents reported.

Dec 8, 2024

No incidents reported.

Dec 7, 2024

No incidents reported.