TrackAbout System Status

All Systems Operational

About This Site

Sometimes things go wrong. On the rare occurrence they do, we want to be as transparent about our status as we can.

So if things aren't entirely green and operational, just know that it's not you. It's us. And we're working on it.

You can use this page to sign up for notifications about upcoming maintenance and real-time alerts about service issues.

Production Services Operational
90 days ago
99.98 % uptime
Today
Production Application Web Site ? Operational
90 days ago
99.97 % uptime
Today
Production TAMobile 6 Sync Services ? Operational
90 days ago
99.97 % uptime
Today
TAMobile 7 iOS ? Operational
90 days ago
99.97 % uptime
Today
TAMobile 7 Android Operational
90 days ago
99.97 % uptime
Today
Application-Sent Email Delivery ? Operational
90 days ago
100.0 % uptime
Today
Custom Reports and OpenData ? Operational
90 days ago
100.0 % uptime
Today
Production SFTP ? Operational
90 days ago
99.99 % uptime
Today
Production FTPS ? Operational
90 days ago
99.99 % uptime
Today
Customer Test Services Operational
90 days ago
99.96 % uptime
Today
Customer Test TAMobile 6 Sync Services ? Operational
90 days ago
99.96 % uptime
Today
Customer Test Application Web Site ? Operational
90 days ago
99.96 % uptime
Today
Marketing Operational
90 days ago
100.0 % uptime
Today
Corporate Web Site ? Operational
90 days ago
100.0 % uptime
Today
Customer Support Operational
90 days ago
100.0 % uptime
Today
Inbound Phone Service ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Production Uptime (via Pingdom) ?
Fetching
Apr 2, 2025

No incidents reported today.

Apr 1, 2025

No incidents reported.

Mar 31, 2025

No incidents reported.

Mar 30, 2025

No incidents reported.

Mar 29, 2025

No incidents reported.

Mar 28, 2025

No incidents reported.

Mar 27, 2025

No incidents reported.

Mar 26, 2025

No incidents reported.

Mar 25, 2025
Resolved - Auth0 has resolved the issue in the US-4 region and we have seen the login errors stop. We're closing out this incident.

Auth0's incident page is here: https://status.auth0.com/incidents/6cv20z0sj11k

Mar 25, 15:11 EDT
Identified - We've identified that there is an outage in the US-4 region of Okta/Auth0 as per their status page.

https://status.auth0.com/incidents/6cv20z0sj11k

Presently, this is affecting the ability to authenticate to the TrackAbout Test (customer-facing) environment.

We began to notice an increase in authentication exceptions starting approximately 2:00 PM Eastern US Time.

Our Production services are hosted in a different Auth0 region, and Production appears to be unaffected at this time.

We're watching the Auth0 status page for updates

Mar 25, 14:31 EDT
Mar 24, 2025

No incidents reported.

Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025

No incidents reported.

Mar 20, 2025

No incidents reported.

Mar 19, 2025

No incidents reported.