TrackAbout System Status
All Systems Operational

About This Site

Sometimes things go wrong. On the rare occurrence they do, we want to be as transparent about our status as we can.

So if things aren't entirely green and operational, just know that it's not you. It's us. And we're working on it.

You can use this page to sign up for notifications about upcoming maintenance and real-time alerts about service issues.

Production Services Operational
90 days ago
100.0 % uptime
Today
Production Application Web Site ? Operational
90 days ago
100.0 % uptime
Today
Production TAMobile 6 Sync Services ? Operational
90 days ago
100.0 % uptime
Today
TAMobile 7 iOS ? Operational
90 days ago
100.0 % uptime
Today
TAMobile 7 Android Operational
90 days ago
100.0 % uptime
Today
Application-Sent Email Delivery ? Operational
90 days ago
100.0 % uptime
Today
Custom Reports and OpenData ? Operational
90 days ago
100.0 % uptime
Today
Production SFTP ? Operational
90 days ago
100.0 % uptime
Today
Production FTPS ? Operational
90 days ago
100.0 % uptime
Today
Customer Test Services Operational
90 days ago
100.0 % uptime
Today
Customer Test TAMobile 6 Sync Services ? Operational
90 days ago
100.0 % uptime
Today
Customer Test Application Web Site ? Operational
90 days ago
100.0 % uptime
Today
Marketing Operational
90 days ago
100.0 % uptime
Today
Corporate Web Site ? Operational
90 days ago
100.0 % uptime
Today
Customer Support Operational
90 days ago
100.0 % uptime
Today
Inbound Phone Service ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Production Uptime (via Pingdom) ?
Fetching
Past Incidents
Jul 16, 2024

No incidents reported today.

Jul 15, 2024

No incidents reported.

Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.

Jul 12, 2024

No incidents reported.

Jul 11, 2024

No incidents reported.

Jul 10, 2024

No incidents reported.

Jul 9, 2024
Completed - The scheduled maintenance has been completed.
Jul 9, 11:07 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 10:15 EDT
Scheduled - TrackAbout will release new code to the Production environment on Tuesday, July 9th, 2024 starting at 10:15 AM US Eastern Time (Tuesday, July 9th, 2024 14:15 UTC).

There will be no downtime or service interruption.

New Application Web Site Version: 15.0.347.29
New TAMobile 7 iOS Version: 7.347.2.2897
New TAMobile 7 Android Version: 7.347.2.2897

Jul 9, 10:00 EDT
Jul 8, 2024
Completed - The scheduled maintenance has been completed.
Jul 8, 10:20 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 10:10 EDT
Scheduled - Key Details:
New IP Address: The new IP address for test.trackabout.com will be 52.252.64.105.
We will roll back to the existing IP address if needed.

Stronger Encryption Ciphers: We will be moving to a stronger set of TLS/SSL encryption ciphers for the Test environment.

This change is part of our ongoing efforts to enhance security.

It will not impact the Production environment.

Impact:
We have monitored customer TLS/SSL connections for the past six months. We have reached out to customers who might face issues transitioning to the new ciphers. We are most concerned about ERP or other back office services.

As of today, only one customer remains who may have trouble connecting from their ERP environment.
72 rugged devices are still running an outdated version of TAMobile 6. Our Support Team has been contacting you to upgrade these devices.

A small handful of you have employees or agents using operating systems and web browsers that are no longer supported by their manufacturer. These individuals may find they cannot connect to the TrackAbout test.trackabout.com website after the cutover. Their systems should be upgraded.

Action Required:
Ensure that your firewall settings are updated to accommodate the new IP address. For most customers, there is nothing to do here, but we are aware a few of you have our IP in your firewall.

Important Notes:
TrackAbout reserves the right to change IP addresses without notice to maintain uptime and fault tolerance.
We advise against hardcoding our public IP addresses in your firewall settings to avoid potential outages during service migrations.

(Future) Production Cutover:
The new target date for the Production cutover to the new IP address and cipher suite is August 1st, 2024.

Jul 8, 10:04 EDT
Jul 7, 2024

No incidents reported.

Jul 6, 2024

No incidents reported.

Jul 5, 2024

No incidents reported.

Jul 4, 2024

No incidents reported.

Jul 3, 2024

No incidents reported.

Jul 2, 2024

No incidents reported.