TrackAbout System Status
All Systems Operational

About This Site

Sometimes things go wrong. On the rare occurrence they do, we want to be as transparent about our status as we can.

So if things aren't entirely green and operational, just know that it's not you. It's us. And we're working on it.

You can use this page to sign up for notifications about upcoming maintenance and real-time alerts about service issues.

Production Services Operational
90 days ago
99.99 % uptime
Today
Production Application Web Site ? Operational
90 days ago
99.99 % uptime
Today
Production TAMobile 6 Sync Services ? Operational
90 days ago
100.0 % uptime
Today
TAMobile 7 iOS ? Operational
90 days ago
100.0 % uptime
Today
TAMobile 7 Android Operational
90 days ago
100.0 % uptime
Today
Application-Sent Email Delivery ? Operational
90 days ago
100.0 % uptime
Today
Custom Reports and OpenData ? Operational
90 days ago
100.0 % uptime
Today
Production SFTP ? Operational
90 days ago
100.0 % uptime
Today
Production FTPS ? Operational
90 days ago
100.0 % uptime
Today
Customer Test Services Operational
90 days ago
100.0 % uptime
Today
Customer Test TAMobile 6 Sync Services ? Operational
90 days ago
100.0 % uptime
Today
Customer Test Application Web Site ? Operational
90 days ago
100.0 % uptime
Today
Marketing Operational
90 days ago
100.0 % uptime
Today
Corporate Web Site ? Operational
90 days ago
100.0 % uptime
Today
Customer Support Operational
90 days ago
100.0 % uptime
Today
Inbound Phone Service ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Production Uptime (via Pingdom) ?
Fetching
Past Incidents
Dec 2, 2022

No incidents reported today.

Dec 1, 2022

No incidents reported.

Nov 30, 2022
Resolved - Our patch appears to have solved the problem. We're closing out this incident.

In terms of root cause, we believe we've found a specific case where our code did not change from release to release, but a third-party dependency's implementation of asynchronous execution did change. The problem only exposed itself under specific circumstances involving multiple independent actions occurring at the same time. Not something we'd be likely to catch in testing before the code release, and this explains why we didn't detect it until the code made it to Production.

We'll be further investigating how our code interacted with the third-party dependency in order to create a path forward, as we do want to stay current on third-party dependencies.

Nov 30, 20:15 EST
Update - We deployed a minor patch to roll back one change (an upgraded third-party dependency) that was released with yesterday's Production update which we suspect to be the cause of the issues. We're now monitoring the performance of the system.
Nov 30, 19:15 EST
Update - Earlier this morning, we boosted capacity a second time to deal with continued excessive CPU load. The CPU load is now low and stable.

We are continuing to investigate the issue as we're seeing some errors in our logs and we have reports that some mobile actions are not completing reliably.

Nov 30, 12:01 EST
Update - Performance looks much better after boosting capacity. We're going to continue investigating root cause.
Nov 30, 06:04 EST
Investigating - We are seeing unusually high CPU load in our Production environment. We are investigating the root cause. In order to improve user experience, we are boosting our capacity in Azure to accommodate for the higher load.
Nov 30, 05:37 EST
Completed - The scheduled maintenance has been completed.
Nov 30, 18:49 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 30, 18:30 EST
Scheduled - TrackAbout will release new code to the Production environment on Wednesday, November 30th, 2022 starting at 6:30 PM US Eastern Time (Wednesday, November 30th, 2022 23:30 UTC).

There will be no downtime or service interruption.

New Application Web Site Version: 15.0.336.38

Nov 30, 18:21 EST
Nov 29, 2022
Completed - The scheduled maintenance has been completed.
Nov 29, 15:38 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 15:00 EST
Scheduled - TrackAbout will release new code to the Production environment on Tuesday, November 29th, 2022 starting at 3:00 PM US Eastern Time (Tuesday, November 29th, 2022 20:00 UTC).

There will be no downtime or service interruption.

New Application Web Site Version: 15.0.336.37
New TAMobile 7 iOS Version: 7.336.1.1706
New TAMobile 7 Android Version: 7.336.1.1706

Nov 29, 14:25 EST
Nov 28, 2022

No incidents reported.

Nov 27, 2022

No incidents reported.

Nov 26, 2022

No incidents reported.

Nov 25, 2022

No incidents reported.

Nov 24, 2022

No incidents reported.

Nov 23, 2022

No incidents reported.

Nov 22, 2022

No incidents reported.

Nov 21, 2022

No incidents reported.

Nov 20, 2022

No incidents reported.

Nov 19, 2022

No incidents reported.

Nov 18, 2022

No incidents reported.