TrackAbout System Status
All Systems Operational

About This Site

Sometimes things go wrong. On the rare occurrence they do, we want to be as transparent about our status as we can.

So if things aren't entirely green and operational, just know that it's not you. It's us. And we're working on it.

You can use this page to sign up for notifications about upcoming maintenance and real-time alerts about service issues.

Uptime over the past 90 days. View historical uptime.
Production Services Operational
90 days ago
99.99 % uptime
Today
Production Application Web Site ? Operational
90 days ago
99.99 % uptime
Today
Production TAMobile 6 Sync Services ? Operational
90 days ago
99.99 % uptime
Today
TAMobile 7 iOS ? Operational
90 days ago
100.0 % uptime
Today
TAMobile 7 Android Operational
90 days ago
100.0 % uptime
Today
Application-Sent Email Delivery ? Operational
90 days ago
100.0 % uptime
Today
Customer Test Services Operational
90 days ago
100.0 % uptime
Today
Customer Test TAMobile 6 Sync Services ? Operational
90 days ago
100.0 % uptime
Today
Customer Test Application Web Site ? Operational
90 days ago
100.0 % uptime
Today
Marketing Operational
90 days ago
100.0 % uptime
Today
Corporate Web Site ? Operational
90 days ago
100.0 % uptime
Today
Customer Support Operational
90 days ago
100.0 % uptime
Today
Inbound Phone Service ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
Production Uptime (via Pingdom) ?
Fetching
Past Incidents
May 14, 2021

No incidents reported today.

May 13, 2021

No incidents reported.

May 12, 2021

No incidents reported.

May 11, 2021

No incidents reported.

May 10, 2021

No incidents reported.

May 9, 2021

No incidents reported.

May 8, 2021
Partial outage
Postmortem - Read details
May 8, 11:28 EDT
Resolved - All systems are now functioning normally. We will continue to investigate root cause and update with a post mortem when we have more information.
May 8, 03:55 EDT
Identified - Microsoft Azure is suffering an issue with Azure SQL Database, and our services are impacted. They are taking action to repair. We will update as we know more.
May 8, 03:24 EDT
Investigating - Some customers are unable to connect to TrackAbout. We are investigating.
May 8, 03:17 EDT
May 7, 2021

No incidents reported.

May 6, 2021

No incidents reported.

May 5, 2021
Production Environment Patch Deployment for the AWS0324 release
Completed - The scheduled maintenance has been completed.
May 5, 12:10 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 5, 11:31 EDT
Scheduled - TrackAbout will release new code to the Production environment on Wednesday, May 5th, 2021 starting at 11:30 AM US Eastern Time (Wednesday, May 5th, 2021 15:30 UTC).

There will be no downtime or service interruption.

New Application Web Site Version: 15.0.324.51
May 5, 09:55 EDT
May 4, 2021

No incidents reported.

May 3, 2021
Outbound email delivery issues
Resolved - The queued messages from earlier this morning have now all been sent. This issue is resolved.
May 3, 11:23 EDT
Monitoring - (Note, the previous communication regarding this issue incorrectly marked this issue as "Resolved".)

Our outbound SMTP email delivery provider temporarily paused our ability to send application email. An overly-broad Alert was configured by an end user and caused over 90,000 emails to be sent.

Our outbound email was paused by our provider at approximately 5:11 AM Eastern US time.

As of 10:25 AM, new emails are being delivered, but emails sent between 5:11 AM and 10:20 AM are stuck in a queue.

Email such as delivery receipts, alerts, password recovery emails and the like were queued, awaiting the release of the mail queue.

We are working to clear the email queue.

We shall also be working on a better Alert email system that does not allow so many individual asset alert emails to be sent, but batches the alerts in a single message.
May 3, 05:11 EDT
May 2, 2021

No incidents reported.

May 1, 2021
Networking maintenance
Completed - The scheduled maintenance has been completed.
May 1, 10:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 1, 10:00 EDT
Scheduled - We will be undergoing scheduled maintenance to make a networking improvement. No outage is expected.
Apr 29, 16:21 EDT
Apr 30, 2021

No incidents reported.

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