Troubleshooting slow performance

Incident Report for TrackAbout System

Resolved

Performance has stabilized. We're resolving this incident.

Posted May 31, 2021 - 09:39 EDT

Monitoring

CPU increase is now complete and performance is looking better. We will continue to monitor.

Posted May 31, 2021 - 05:34 EDT

Identified

We have been troubleshooting slow performance over the past hour. We have chosen to increase our Azure SQL CPU power by 40% to combat the slowness. Slowness may continue while the increase comes online.

Posted May 31, 2021 - 05:24 EDT

This incident affected: Production Services (Production Application Web Site, Production TAMobile 6 Sync Services, TAMobile 7 iOS, TAMobile 7 Android).