We are operational while Azure continues to work on their restoration. We'll return to using their CDN once their fix is in place and stable. For TrackAbout, this incident will be considered resolved.
We've now brought the customer-facing test.trackabout.com environment up as well.
Posted Oct 29, 2025 - 13:50 EDT
Monitoring
We're bypassing a component of Azure's that has not recovered yet, the CDN or Content Delivery Network, in order to bring our service back online.
Posted Oct 29, 2025 - 13:44 EDT
Identified
Azure has identified the problem and is working on a fix.
The following is from Microsoft Azure (not TrackAbout) --- Azure Portal Access Issues
Starting at approximately 16:00 UTC, we began experiencing DNS issues resulting in availability degradation of some services. Customers may experience issues accessing the Azure Portal. We have taken action that is expected to address the portal access issues here shortly. We are actively investigating the underlying issue and additional mitigation actions. More information will be provided within 60 minutes or sooner.
This message was last updated at 16:35 UTC on 29 October 2025. ---
Posted Oct 29, 2025 - 12:43 EDT
Update
Updating from "partial outage" to "major outage". Unclear what's happening at Microsoft Azure just yet.
Posted Oct 29, 2025 - 12:18 EDT
Update
We're seeing reporting via social media that Azure is experiencing a global outage for about 16 minutes.
Posted Oct 29, 2025 - 12:11 EDT
Investigating
We're seeing slowness and failure to load of the TrackAbout web site in Production. We are investigating. Microsoft Azure appears to be having an incident with their Azure Front Door global CDN issue. Azure services and portals are not responding at the moment.
Posted Oct 29, 2025 - 12:07 EDT
This incident affected: Production Services (Production Application Web Site, Production TAMobile 6 Sync Services, TAMobile 7 iOS, TAMobile 7 Android, Application-Sent Email Delivery, Custom Reports and OpenData, Production SFTP, Production FTPS) and Customer Test Services (Customer Test TAMobile 6 Sync Services, Customer Test Application Web Site).