Brief service interruption

Incident Report for TrackAbout System

Resolved

The TrackAbout service experienced a brief service interruption between 3:56 and 4:20 PM Eastern US Time. We've traced the failure to an external dependency, Auth0/Okta, which TrackAbout relies on for user authentication services.

We believe the incident only impacted users attempting to log in or authenticate during this time period (including API calls that authenticate with every request rather than reusing a token).

We're reaching out to Auth0 to see what happened.

The issue resolved itself.

Posted Oct 30, 2023 - 16:44 EDT

This incident affected: Production Services (Production Application Web Site, TAMobile 7 iOS, TAMobile 7 Android).