The device sync files that experienced delay in processing due to the performance issues have been processed now. We are marking this incident as resolved.
Posted 4 months ago. Mar 25, 2019 - 21:41 EDT
Monitoring
The performance problem has been addressed. A number of device sync files have not processed as a result of the performance issues. We are working through processing those files now.
Posted 4 months ago. Mar 25, 2019 - 20:16 EDT
Identified
We've determined the root cause of the performance problem and are putting in a short-term fix, then will work on the long-term fix.
Posted 4 months ago. Mar 25, 2019 - 19:11 EDT
Update
We are continuing to investigate this issue.
Posted 4 months ago. Mar 25, 2019 - 18:54 EDT
Investigating
We are currently investigating a performance degradation in the Production web site and web services following today's update of services.
Posted 4 months ago. Mar 25, 2019 - 18:50 EDT
This incident affected: Production Services (Production Application Web Site, Production TAMobile 6 Sync Services, TAMobile 7 iOS, TAMobile 7 Android).