Performance degradation
Incident Report for TrackAbout System
The device sync files that experienced delay in processing due to the performance issues have been processed now. We are marking this incident as resolved.
Posted Mar 25, 2019 - 21:41 EDT
The performance problem has been addressed. A number of device sync files have not processed as a result of the performance issues. We are working through processing those files now.
Posted Mar 25, 2019 - 20:16 EDT
We've determined the root cause of the performance problem and are putting in a short-term fix, then will work on the long-term fix.
Posted Mar 25, 2019 - 19:11 EDT
We are continuing to investigate this issue.
Posted Mar 25, 2019 - 18:54 EDT
We are currently investigating a performance degradation in the Production web site and web services following today's update of services.
Posted Mar 25, 2019 - 18:50 EDT
This incident affected: Production Services (Production Application Web Site, Production TAMobile 6 Sync Services, TAMobile 7 iOS, TAMobile 7 Android).